Lead a high-impact investigations operation that supports clients around the clock. In this role, you’ll manage a large team, keep service and transaction processing on track, and drive measurable improvements in quality and productivity. You’ll partner with global leaders, stay close to key metrics and risk drivers, and help position the team for what’s next.

As a Payment Lifecycle Manager II in Investigations, you will lead day-to-day operations in a 24x7 environment that supports global cash operations across regions. You will manage a team of 19 to 30 staff members delivering transaction processing, client service, and investigations for client and third-party bank inquiries. You will oversee performance, capacity planning, and risk and control focus areas while partnering with global stakeholders to meet service targets and financial plans.

Job responsibilities