Patient Support Specialist 

We are seeking a compassionate and detail-oriented Patient Support Specialist to join the MyCARVYKTI Call Center team. This role is critical in supporting patients throughout their treatment journey by managing casework, coordinating logistics, and ensuring compliance with program standards.

Key Responsibilities

Case Management & Call Center Operations

• Serve as the point person on patient cases and perform day-to-day call center activities including patient enrollment, eligibility checks, travel/logistics arrangements, and incidental reimbursement.
  
• Manage inbound/outbound calls and respond to inquiries from patients, caregivers, and treatment centers regarding support services.
  
• Maintain accurate case records in Salesforce and Box.
  
• Prioritize cases based on urgency and escalate appeals/exceptions to Gold/Na...