At NorthBay Health, the Patient Services Representative performs general front office duties of moderate scope and complexity including reception, registration, appointment scheduling, insurance verification and medical records management functions. The Patient Services Representative II exercises judgment within defined guidelines and functions as part of a clerical and customer service team in support of Ambulatory Division medical practices.

PRIMARY JOB DUTIES: Performs independently all of Level 1, in addition but not limited to the following:

• Registration and Charge Entry




• Gathers, updates and verifies a comprehensive package of registration and insurance/payer information and ensures accurate entry into the EMR.




• Provides information to patients regarding the selection process of a care provider, assists in determining insurance eligibility, ...