Patient Services Representative – Bon Secours Primary Care at The Mustard Seed Place

Job Summary

The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.

Essential Functions

• Serve as the primary point of contact between patients and physician practices
• Provide strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
• Answer internal and external calls in ...