Description
Patient Experience & Front Desk Operations
- Greet/welcoming point for patients and visitors,
- Support patients through check-in/check-out processes
- Respond promptly to patient needs, questions, and concerns
- Handle patient feedback though promotion of patient satisfaction surveys
- Complete patient registration, including demographic updates, consent forms, HIPAA documentation, and insurance verification
- Verify insurance eligibility at every encounter for federal, state, and commercial plans; confirm primary vs. secondary coverage and update payer sequence.
- Validate insurance cards and photo identification to ensure correct coverage
- Collect co-payments, self-pay amounts, share of cost, co-insurance
- Maintain accurate, up-to-date appointment schedules for all physicians, advanced practice providers, and ancillary services including lab and nursing visits.
- Conduct outreach for no-shows and follow up appointments
- Answer pho...