Description
The Patient Service Representative is responsible for managing all aspects of a patient’s financial account. This role focuses on explaining financial information, verifying insurance coverage, educating patients on financial options, and ensuring accuracy and completeness of billing and documentation through follow-up with patients, insurance carriers, and internal teams.


Responsibilities:

+ Meet with patients to explain financial responsibilities, payment policies, and billing procedures

+ Verify insurance eligibility, benefits, and coverage details; update patient records accurately

+ Obtain and track prior authorizations, referrals, and required insurance approvals

+ Enter and maintain insurance information in the system with accuracy

+ Review insurance plans to determine co-pays, deductibles, co-insurance, and patient balances

+ Provide patients with treatment cost estimates based on insurance cov...