LifeLabs is Canada’s leading provider of laboratory diagnostic services and a pioneer in digital health connectivity.

Position Details

Status: Full Time | Schedule: Various Shifts | Positions: 1 | Start date: 10 August 2026

Purpose of the Role

The Patient Service Centre Assistant will serve as the first point of contact for customers, ensuring a professional, safe, and positive experience while visiting LifeLabs.

Responsibilities

• Exceptional customer experience skills to welcome customers and make them feel safe and comfortable.
• Defuse customer situations and provide resolution in a timely and effective manner.
• Prioritize multiple tasks in a fast‑paced environment.
• Enter customer in Queue/Patient Wait Time system.
• Review requisitions for accuracy, request information as required from patients, determine if customers have followed necessary test preparation protocol prior to specime...