Position Overview
- Attend to outbound calls/emails/cases on policy enquiries/requests from customers and advisors.
- Provide assistance to customers on the use of the Company's portals and mobile app.
- Ensure every service request/feedback/complaint is followed through to closure within service standards.
- Comply with internal policies, procedures and the relevant laws and regulations.
- Assist in department procedures, workflows and administration.
Requirements - Minimum GCE A Levels / Nitec/Higher Nitec/Diploma
- No healthcare experience needed
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