Flexible Work, Better Balance
The Patient Scheduling Associate provides the highest level of customer service as they assist patients with routine scheduling of new and follow-up appointments requested by patients and providers and may also contact patients who have received a specialty referral. The role also assists patients with insurance registration with The University of Kansas Health System's outpatient clinics. This work may be done away from the front desk in a call center setting with a high volume of patient phone calls. In the clinical location, the role is responsible for front desk operations including greeting and checking in customers and visitors, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for daily patient appointments.