**Job Description:**

The Patient Resolution Specialist (PRS) is responsible for handling inquiries from patients, assisting with billing questions and complaints, cashier functions, payments and payment plan. Serves as a patient facing liaison between the Revenue Service Center and patient(s). The role involves utilizing the overall knowledge of the Revenue Service Center to provide accurate information and resolution. Has the ability to stay calm under pressure, resolve complex issues and ensure patient satisfaction.
**Essential Functions**

+ Answer incoming calls and respond to patient inquires in person, on the phone, or via email
+ Provide insurance education to patients on out-of-pocket expenses and education on the billing process.
+ Investigates and resolves patient billing issues through research, escalating to the appropriate department when necessary.
+ Submit, track and manage Customer Resolution Management (CRMs) via Epic for care site specific...