UPMC Mercy is hiring a Patient Relations Coordinator to support our hospital!

This position will work Monday-Friday during daylight hours.

Preferred candidates will have previous de-escalation experience. This can be a high-volume workload at times. Patient/families can get upset about situations that we need to help resolve while remaining calm.

Purpose:
Function as a liaison between patients/families and hospital to provide the following services: communication about patient rights and responsibilities, submission and resolution of patient complaints/grievances in order to improve patient satisfaction. Support clinical care and ancillary services by alleviating inconvenience, elevating spirits, resolve and accommodate the special needs of patients and their families/visitors.

Responsibilities:

+ Participate on committees related to family-centered care or service excellence.
+ Assist volunteer activities associated with the Patient ...