Answers telephones promptly and courteously, while handling multiple phone lines. Routes patient calls efficiently and appropriately to appropriate area/individual.
Schedules and cancel's appointments using established office guidelines; schedules patients for outpatient tests and surgeries according to CH policy.
Prepares for day, reviews eligibility and phone reports, and carries out tasks accordingly; prepares new patient charts and/or paperwork at patient presentation.
Greets all patients and visitors in a professional and welcoming manner. Informs patient of privacy policies and procedures; informs patients of delays in physician schedules, assists with patient comfort while delayed.
Performs registration to ensure demographic and insurance information is accurate and complete. Complies with department procedures and regulatory guidelines for HIPAA, Advance Beneficiary Notice, Advance Directives, and Patient...