Job Title: Customer Service Manager – Patient Intake ** In-Person in Kalihi ** Overview
We are seeking an experienced and customer-focused Customer Service Manager to lead a Patient Intake team within a healthcare environment. This role is responsible for overseeing daily operations, ensuring a high-quality patient experience, and driving team performance to effectively coordinate patient onboarding and care scheduling.
The ideal candidate will bring strong leadership experience in healthcare or service-based environments, and the ability to manage both people and processes in a fast-paced setting.
Key Responsibilities

+ Lead, coach, and manage a team of Patient Intake Coordinators responsible for scheduling and onboarding new patients

+ Oversee daily workflow including inbound and outbound calls, case management, and patient follow-ups

+ Monitor and ensure timely handling of new patient referrals from hospitals and clinics

+ Ensure team mem...