Patient Experience Rep

Responsibilities:

JOB PURPOSE:
Serves as a liaison between the organization, patients, and patients' relatives. Responsible for
communicating the patients problems, questions, complaints, and concerns to the appropriate staff
members. Provides a specific channel for patients and families to obtain information, general assistance,
complaint resolution and referrals to appropriate resources

MINIMUM EDUCATION REQUIRED:
High School Diploma
MINIMUM EXPERIENCE REQUIRED:
One (1) year of experience in customer service, preferably in a healthcare environment.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.
ADDITIONAL QUALIFICATIONS:
Experience working with complex customer service situations preferred.
Two (2) year college or Associates degree with an emphasis in Social and Behavioral Science or Public
Relations related field ...