Position Overview
Job Responsibilities - Answer inbound calls and respond to customer inquiries related to the hospital's services, appointments, and patient care.
- Manage and schedule appointments for patients with various departments ensuring that all necessary information is accurately recorded.
- Provide callers with detailed information about the hospital's services, location, visiting hours, and other general inquiries.
- Assist in coordinating patient visits including follow-up appointments and any special arrangements needed for rehabilitation services.
- Address and resolve customer complaints or concerns efficiently, escalating issues to the appropriate department when necessary.
- Maintain accurate records of all interactions in the hospital's CRM system ensuring that all patient information is up to date.
- Communicate effectively with hospital staff to ensure smooth patient flow and coordination between departments.
- Conduct fo...