**Role Overview**

Sodexo is seeking a **Patient Experience Manager 4** to support **Beth Israel Lahey Health System** , a large, multi-site healthcare network. This is a **strategic, system-level role** responsible for driving patient satisfaction initiatives across **14 locations** , with a strong focus on **Food Service and Environmental Services (EVS)** operations.

This position is remote-based, with an expectation of being onsite at assigned locations **four days per week** . A **valid driver’s license** and the ability to travel between sites is required.

The ideal candidate will bring a strong background in healthcare hospitality, patient satisfaction, and data-driven performance improvement, with the ability to influence multiple stakeholders and standardize best practices across a complex system.

**What You'll Do**

+ Develop and execute a **system-wide strategic patient experience plan** for Food Service and Environmental Services ac...