Patient Experience Executive – UAEN

Job Description

Plans and coordinates with the In-charge as to the activities of the Patient Relations Programs which include patient’s complaints, suggestions, unusual situations, satisfaction rate of the patient.

Responsibilities

1. The Patient Relations Officer serves as liaison between patients and the hospitaland is available whenever her or his assistance is needed.
2. Visits patients on admission and on request any time during working hours.
3. The Patient Relation Officer is responsible for managing the hospital’s patient complaint process.
4. Maintains professional standards of Patient Relations Programs.
5. Handles and follow-up on patient complaints depending on the level of complainant.
6. Handles tours for visitors and guests.
7. Performs other duties as assigned by the Patient Relations Officer In-Charge.
8. Under the supervision of the Head ...