Job Description:

• Develop and implement comprehensive patient experience strategies aligned with organizational goals.
• Identify areas for improvement in patient satisfaction and develop action plans to address them.
• Oversee the collection, analysis, and reporting of patient feedback through surveys, interviews, and other methods.
• Identify trends in patient feedback and communicate findings to relevant stakeholders.
• Develop and implement action plans to address identified issues and improve patient satisfaction.
• Investigate and resolve patient complaints in a timely and effective manner.
• Identify systemic issues contributing to complaints and implement corrective actions.
• Develop and implement patient education materials to improve understanding of healthcare services and treatment options.
• Promote patient empowerment and self-management strategies.
• Track key performance indicators (KPI...