Ontario
301 - 14 Duncan St.
Toronto, ON M5H3G8, CAN

Description

As we prepare to enter the Canadian medical cannabis marketplace, we are in search of a Patient Care Specialist (PCS) who will be Vitalicann’s primary interface with patients and veterans, delivering excellence in care, and unsurpassed customer satisfaction.

General Responsibilities

The Patient Care Specialist is the single point of contact for patients enrolled in Vitalicann’s medical cannabis program. The PCS is responsible for ensuring program service offerings are managed and delivered effectively, creating a seamless patient journey that effectively on-boards new patients and delivering exceptional patient satisfaction that maximizes patient retention. This individual is action oriented, tactful, and empathetic, ensuring the patient has a positive experience working with Vitalicann through their treatment journey.

Key Priorities/Accountabilities