ISTA Personnel Solutions is a global BPO partner that works directly with U.S.-based clients, acting as a dedicated extension of their team. Our client is a U.S.-based home health company delivering essential in-home care services, including assistance with bathing, dressing, meal preparation, and other daily living activities, helping patients maintain independence and quality of life.

Role Overview

We are seeking a compassionate, detail-oriented After Hours Patient Care Lead Specialist to manage after-hours lead outreach, conduct sensitive family conversations, and maintain accurate CRM records.

This fully remote role covers U.S. after-hours shifts , with candidates acting as the first point of contact for families submitting leads online. You will:

• Gather comprehensive information about care requirements, recipient details, and location
• Schedule assessments and in-person meetings with regional offices
• D...