**Overview**

**Scope of Responsibilities:** Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees.

**Job Summary:** Entry Level Position. Works under direct supervision following the protocols and procedures for assessing, categorizing, and prioritizing incoming customer/patient inquiries to direct them to the appropriate resources or personnel for resolution. This role is crucial to managing call volume, ensuring efficient service delivery, and improving patient satisfaction.

**Responsibilities**

+ Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members
+ Manage and assist with prescription processing as needed, when not taking patient inbound calls
+ Responsible for quickly and efficiently evaluating the nature, urgency, and complexity of patient calls
+ Directing calls to the correct department,...