Enhance patient experiences as a Patient Care and Retention Specialist. Provide essential information and support during their journey, ensuring satisfaction in a full-time role.
This position allows you to connect with patients using your communication skills in both English and French. You’ll play a vital role in presenting treatment options, addressing questions, and ensuring timely, accurate information regarding their surgeries and scheduling. Your proactive approach in identifying potential risks will support the clinic's commitment to safety.
Key Responsibilities:
• Present treatment options to potential patients
• Deliver accurate details on surgery and costs
• Address inquiries accurately and timely
• Foster satisfaction through personalized guidance
• Report safety issues as part of risk management
Requirements:
• Customer service or retention experience required
• Sales or account management experience beneficial
• Fluency in English and Fren...