GENERAL SUMMARY
Under general supervision, follows established procedures to schedule patient appointments; perform new patient registrations; and update registration and insurance information. Responds to telephone inquiries from patients, internal and external physicians, Health Alliance Plan representatives, and other HFHS employees and customers regarding referrals and services offered throughout the Henry Ford Health System (HFHS), including HFH, Wyandotte, Macomb, HAP, Optimize, and others. Resolves patient access issues, documents complaints, and refers concerns to the Supervisor when appropriate. Maintains documentation of calls received and issues encountered for administrative review as needed.

PRINCIPAL DUTIES AND RESPONSIBILITIES
+ Responds to telephone inquiries from patients, physicians, employees, and other customers regarding referrals, appointments, prescription refills, provider messages, and HFHS services.
+ Refers patients to the appropriate servic...