Job Description
We are seeking a Patient Advocate to support patient billing operations, focusing on account resolution, escalation handling, and patient interaction. This role is critical in ensuring accurate patient balances, resolving discrepancies, and improving the patient financial experience.
There is strong opportunity for growth into senior and leadership roles as the team continues to scale.

 • Manage patient billing accounts, including self-pay balances and third-party vendor discrepancies
 • Review and resolve mismatched balances (credits vs. debits across accounts)
 • Support escalations requiring detailed research and resolution
 • Interpret EOBs (Explanation of Benefits) and communicate findings clearly to patients
 • Work with insurance payors (Medicare, Medicaid, BCBS, commercial plans)
 • Collaborate with internal patient advocacy and billing teams on complex cases
 • Assist with posting discounts, adjustments, and corrections for pati...