Position Overview
As the Patient Access Supervisor, you'll:
Train and coach Patient Access Specialists.Monitor activity for quality and productivity.Analyze call metrics and monitoring data and produce agent feedback and management reports.Coordinate the development of, review and implement departmental scheduling protocols.Demonstrate competency and appropriate usage of Avaya Call Management System (CMS).Be responsible for selection and hiring, scheduling staff, performance management, employee time management and other record keeping. What you'll bring:
High School diploma or GED. Bachelor's preferred.5+ years' related experience. Related experience includes positions such as Patient Access Lead, Sr. Patient Access Specialist, or Quality Partner.Ability to pass Annual Supervisor Certification from The Call Center School (TCCS) with a passing score of 80% or better with...