Job Description
An employer is looking for a Patient Access Supervisor in a contact center environment specifically overseeing Neurology, Pituitary, and Neurosurgery specialties. The Supervisor will lead a team of ~23 agents supporting neuroscience patient access functions, including scheduling support, insurance verification, and financial clearance. This role requires a highly independent leader capable of managing operations without direct managerial oversight.
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Key Responsibilities
Team Leadership (40%)
• Directly manage and support a team of ~23 agents
• Monitor performance, productivity, and engagement
• Coach, develop, and address performance issues
• Foster a positive, accountable team culture
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Resource Management (20%)
• Manage staffing levels and coverage
• Oversee inventory, equipment, and access needs
• Track FTE allocation and workforce planning
• Submit and manage service tickets and internal requests
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Operations & Qualit...