Description
We are looking for a skilled and compassionate Patient Access Representative to join our team in Baltimore, Maryland. This long-term contract position offers an opportunity to support patients and healthcare providers in a dynamic, fast-paced environment. You will play a critical role in ensuring smooth front desk operations and delivering excellent customer service in a local government healthcare setting.


Responsibilities:

• Welcome patients and visitors warmly, ensuring a positive and attentive first impression.

• Oversee front desk tasks such as patient check-ins, check-outs, and flow management.

• Schedule and confirm appointments, coordinating with multiple service lines.

• Verify insurance coverage, process referrals, and obtain necessary authorizations.

• Collect co-pays and guide patients through forms and procedural explanations.

• Serve as a communication bridge between patients, clinical st...