Overview

Shape The Passenger Experience At London Heathrow Airport

At Cobalt , we don’t just move passengers — we shape their journey at one of the world’s busiest and most complex airports. We are now looking for an outstanding Passenger Services Manager to lead a large‑scale, high‑profile operation at Heathrow Airport, where safety, service and performance truly matter, minute by minute.

This is a pivotal, senior leadership role for a commercially astute operational professional who thrives in fast‑paced environments, inspires large frontline teams, and builds trusted partnerships with major airline customers.

What You’ll Be Doing

• Leading and inspiring a large, diverse frontline workforce across Heathrow


• Building a strong, accountable leadership culture through your Shift Leads


• Acting as the senior operational interface for airline customers
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