What you'll do

The main purpose of the Passenger Services Coordinator is to act as the central co‑ordination function for Passenger Services in respect of responding to service disruption, on‑call mobilisation, chain of care, assisted travel plans, fault reporting, station sickness and passenger‑focused input to KICC logs.

Your duties will include, but not be limited to:

• Providing immediate chain of care responses for front‑line colleagues.
• Co‑ordinating the on‑call response to incidents and acting as the call‑out mechanism for 1st line on‑call managers within PS.
• Tracking station infrastructure / customer‑impacting failures and keeping front‑line colleagues informed of progress relating to resolutions.
• Acting as the central point for out‑of‑hours station sickness calls and updating SharePoint, rosters and local managers accordingly.
• Undertaking the following activities in support of Southern’s obligations in the Ass...