Providing personalized services and assistance to premium passengers at the airline lounge and various areas of the airport.
Handle and resolve escalated passenger complaints. Assist PRO Team as needed.
Conduct briefings for the PRO Team covering daily events, VIPs/CIPs, expected activity, new or updated procedures, and items requiring extra attention.
Move around and provide support in various PRO operating areas, including First Class Check-in, Customer Service Desk, Entrance, etc.
Work as a team to ensure lounge duties are carried out efficiently. Monitor performance and provide ongoing coaching as required.
Qualifications
Minimum high school diploma; bachelor’s degree in hospitality, tourism, or related field preferred.
Experience within a Concierge, Hotel Front Office or aviation customer service role.