Job Description
• Support customers by identifying required parts, researching solutions, and resolving parts‑related issues via phone and email.
• Manage parts requests and orders, including accurate entry, updates, and coordination of shipments.
• Communicate order status proactively, keeping customers informed of delivery timelines and any changes.
• Collaborate with internal teams (service, engineering, supply chain) to address complex parts questions and ensure effective resolutions.
• Maintain strong product and parts knowledge to provide accurate guidance and recommendations.
• Deliver professional, customer‑focused service that reflects company standards and strengthens brand reputation.
• Take initiative to solve problems, improve processes, and communicate effectively with all necessary stakeholders.
• Perform additional tasks and support team needs as assigned.

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