Sell parts to repair the defect and meet the customer’s needs, the first time. Ensure first quotation is correct
Listen to the customer’s explanation and have a clear understanding of part of component location
Handling of telephonic queries for the Sales Department when required
Show interest in personal development and willingness to learn more about the product
Assist in keeping parts department clean and orderly
Ensure that all parts used are recorded on the job card
When working the parts counter, follows prescribed cash, credit, and cheque processing procedures, warranties, and new return merchandise as required at a point of sale
Follow up on shortages and expedite by reporting to Pars Manager
Ensure that the correct items have been picked. The first time
Understanding of office dynamics
To deal with suppliers of consumables when on site and w...