Position Overview
Job DescriptionKey Responsibilities
- Present, promote, and sell products and services to existing and prospective clients.
- Build, develop, and maintain strong, professional relationships with current and potential customers.
- Deliver exceptional customer service and demonstrate a proactive willingness to assist clients at all times.
- Handle customer queries, complaints, and concerns efficiently, ensuring issues are resolved to achieve maximum customer satisfaction.
- Manage and monitor all back orders, providing clients with daily feedback and updates.
- Interpret parts catalogues and assist clients in identifying the correct parts.
- Prepare sales estimates, quotations, picking slips, and internal transfer documentation.
- Process internal and external parts invoicing according to branch requirements.
- Follow up on outstanding back orders daily.<...