Duties

• Assist customers, service advisors and technicians in a professional and efficient manner.


• Oversee the parts sales process from customer inquiry to finding the part to invoicing the customer.


• Work with the parts manager and parts team on a daily basis that will help make the department more efficient.


• Ensure that customers receive prompt, courteous, and effective service.


• Complete special order part request for any parts that need to be ordered for the customer.


• Communicate with customer on the status of any parts ordered and notify them upon delivery to the dealership.


• Perform other duties as assigned.


• Serve as backup to parts counterperson or stocking clerk as necessary.


• Read and understand computer catalogs, in order to determine replacement part numbers and prices.


• Must follow all company policies and procedures.


• Under...