Key Responsibilities
Prepare accurate quotations for generator spare parts based on customer and distributor requests.
Process and track sales orders in SAP (or equivalent system) from order entry to delivery, ensuring timely fulfilment.
Serve as the main contact for distributor and customer enquiries on parts availability, pricing, delivery, and technical clarification.
Support identification of correct parts using manuals, BOMs, and technical documentation, including alternatives and superseded parts.
Coordinate with supply chain, logistics, service, and engineering teams to ensure order accuracy, technical validation, and on-time shipment.
Maintain pricing structures, discounts, and quotation consistency, and support updates in SAP or pricing systems.
Assist in commercial support activities, including cost, lead time, and availability inputs for negotiations.
Prepare parts lists for service projects, maintenance, repair, and retrofit activities.
Monitor or...