Parts & Retail Assistant

Reporting directly to the Parts & Retail Manager, this role involves supporting day-to-day customer and technician enquiries relating to machinery parts. 

The Role

• Assist customers and technicians with parts enquiries
  
  
• Process and dispatch customer orders efficiently
  
  
• Provide product and service information face-to-face and via telephone/email
  
  
• Maintain high standards of customer service at all times
  
  
• Support showroom and retail operations where required
  
  

Required Skills & Experience

• Strong communication skills with a professional and diplomatic approach
  
  
• Ability to interact confidently with customers and colleagues
  
  
• Knowledge of agricultural, construction, horticultural, or motor industry parts (advantageous)
  
  
• Ability to work effectively in a bu...