About this role

The challenge

As Partner Success Engineer, you’ll play a key role in ensuring our partners not only receive excellent technical support, but truly succeed with Jotelulu’s platform. Your mission is to guide, enable, and empower partners throughout their journey — from onboarding to adoption and long-term growth — helping them unlock the full value of our cloud solutions.

You’ll be part of the Partner Success / Customer Experience team, operating in a fast-paced, partner-centric environment where your impact goes beyond ticket resolution. This is a hybrid role combining advanced technical expertise with relationship-building, where proactive support, education, and continuous improvement are just as important as solving issues.

In addition to partner-facing responsibilities, you will act as a technical reference within the team, contributing to the resolution of complex incidents, supporting escalations, and helping elevate the ov...