Position Overview
Shape partner experiences as a Partner Portal Support Specialist for an extended 12-month term. Manage inquiries, onboard partners, and facilitate trial orders to enhance user access.
As a Partner Portal Support Specialist, you're the primary contact for external partners accessing the new portal. Your role centers on troubleshooting inquiries, onboarding procedures, and managing trial and demo orders. Experience with systems like Salesforce and SAP is highly valued as you contribute to a seamless partner experience.
Key Responsibilities:
• Manage partner onboarding and credential setup
• Troubleshoot inquiries related to portal access
• Process Trial and Demo orders efficiently
• Track orders through cross-functional teams
• Maintain partner inquiry inbox with SLA adherence
Requirements:
• Degree in Business, Communications, or related field
• Strong problem-solving and communication skills
• Attent...