Partner Operations Manager, University Partnerships – Job Description

Role Summary

The Partner Operations Manager (POM) serves as the primary operational partner between Emeritus and its university partners. POMs are responsible for ensuring smooth, high-quality delivery of online and blended programs, acting as the bridge between university stakeholders and Emeritus’ internal teams (Product, Marketing, Admissions, Outreach, Delivery, Legal and Finance). This role blends project management, partner relationship management, and cross-functional coordination to ensure programs operate smoothly, meet contractual commitments, and deliver a high-quality experience for both partners and learners.

POMs manage a portfolio of university partnerships, owning program operations end-to-end, including onboarding new partners and programs, coordinating launches, monitoring performance, resolving issues, and implementing improvements.

POMs are expected to ...