Fresha is the AI‑powered operating system for the global beauty, wellness, and self‑care industry, connecting 140,000+ businesses and 450,000+ professionals worldwide.

Mandarin Speaking – Customer Onboarding Specialist

Reporting to the Professional Services Team Lead and working closely with Business Development and Account Management, you will be responsible for ensuring accurate, efficient data migration and onboarding of partners into the Fresha ecosystem via inbound and outbound channels. This role is a great opportunity to work in a fast‑paced, ever‑changing environment, working autonomously and making a tangible impact.

Key Accountabilities

• Communicate the onboarding process and set expectations of the project plan.
• Guide and train partners on the Fresha platform to encourage adoption.
• Provide quality assurance and demonstrate attention to detail during onboarding.
• Maintain an average onboarding lead time...