**Key Responsibilities**

+ Customer Service
+ Provides SMART customer service at all times through the daily execution of Lowe’s customer service policies, procedures and programs
+ Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
+ Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
+ Demonstrates sincere appreciation to customers
+ Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
+ Ensures to meet the customers’ needs during a return by properly refunding the return and helping find the correct product for replacement
+ Works closely with Production Office team to ensure timely processing of RTMs for labor, product, and vendor/manufa...