Contract Services Quality Agent

Under general direction of Contract Services Assistant Manager, supervises, schedules, and oversees the daily activities of the Contract Services Quality Agent team to ensure contract and permittee compliance across airport transportation services. Monitors service delivery, evaluates contractor performance, manages team operations, and facilitates communication between contractors, permittees, and airport departments to maintain high service standards.

What you will be doing:

• Supervises the Contract Services Quality Agent team, ensuring compliance with service quality standards, contract terms, and permit requirements throughout airport contract transportation operations.
• Monitors and evaluates transportation contractor services to ensure adherence to contractual obligations and operational standards.
• Supervises and holds employees accountable for job performance standards through training, coaching...