Position Overview
Job Description Reporting to the Group Brand and Marketing Director and the School Principal, the Parent Liaison Executive will work closely with other relevant internal departments to market and promote EtonHouse International School to the international and local community in Singapore.
Enquiry Management - Ensure the PLO team captures all new enquiries (calls, email, online leads, walk‑in’s etc.) in the CRM system from the date of receipt.
- Ensure the PLO team records all appropriate information into the CRM system. Ensure the PLO team contact all new enquiries and are followed up by phone or email within 1 working day. Overseas phone calls can be made using the CRM.
- Ensure the PLO team emails the prospective parent the school tour confirmation details.
- Ensure the PLO team contacts the prospect parent 1 day before to re‑confirm their appointment (email where necessary) and use the CRM calendar tool to do so.
- During tours,...