Shah Alam, Selangor, Malaysia

Job Summary

The Recovery Executive (Dispute) is responsible for investigating and resolving delivery-related disputes, claims, and parcel recovery cases within established service level agreements (SLAs). This role ensures accurate case handling, thorough root cause analysis, and timely resolution of problematic deliveries while minimizing operational losses and maintaining compliance with company procedures.

Key Responsibilities

Dispute Investigation & Resolution

• Conduct thorough investigations into delivery disputes, problematic parcels, and service-related complaints.
• Review and verify complaints raised by customers, shippers, and internal stakeholders.
• Analyze delivery records, operational data, and supporting evidence to determine root causes.
• Identify appropriate solutions and drive resolution of disputed cases within agreed timelines.
• Coordinate with relevant dep...