To ensure continual source of information help and assistance to all guests.
Builds a rapport with the in-house guests on the floor and maintain interaction in order to facilitate guest recognition and obtain information regarding their preferences.
Maintains and protects the privacy and security of in-house guests.
Ensures all guests arrival and departure procedures are completed as defined in the Palace host Services SOP manual.
Ensures smooth operations at all times.
Co-ordinates all operations in order to exceed guest expectations.
Takes full responsibility for all operating equipment and working tools.
Upsells all Rooms and other services in the hotel.
Handles guest feedback efficiently.
Employs discipline as required utilizing consistency fairness and respect within the framework of established guidelines.