To drive / answer to internal and external stakeholders queries related to P2P process.
To be responsible for meeting and exceeding Service Level Agreements and customer expectations.
Responsibilities
Support the implementation of the Help & Support Centre strategy for P2P.
Prepare and keep process documentation and knowledge base up to date.
Provide support to the employees and suppliers using official communication channels (mainly but not only through a ticket management system).
Drive effectively and timely all incoming requests, acting as a first point of contact, according to the predefined SLAs.
Ensure quality of response, by seeking information and delivering effective answers to employees and suppliers or following up with the relevant SMEs when necessary.
Contribute to the optimization, standardization & efficiency of processes and systems.