What's the Opportunity?

We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works Monday to Friday, 9 AM to 6 PM UK time. Consultants must be flexible with shift assignments based on customer needs and will work in our Manchester, UK office.

What Will I be doing?

• Receive inbound help requests from customers via phone, chat, and email.
• Own customer reported issues and see problems through to resolution; act as an advocate for our customers and their needs.
• Consult with customers to ensure their business operations run effectively on Zenoti.
• Research, document, and prioritize customer issues, leveraging internal tools and escalation teams; manage time effectively in a fast‑paced environment.
• Escalate issues when needed and recognize when help is required to solve an issue.
• Serve as a trusted advisor to ...