Provide prompt responses to customer fault reports, independently perform post-sales fault diagnosis and repair for AGV system hardware and software, and ensure timely restoration of equipment to normal operation.
Responsible for after-sales technical support for overseas projects, including online remote assistance and on-site emergency repairs; when necessary, provide on-site installation, commissioning, and testing of AGV systems to ensure proper equipment operation.
Provide technical support and address customer inquiries; prepare English-language training materials, including service reports and operation manuals, and conduct operations and maintenance training for customers.
Perform regular equipment maintenance and inspections to prevent potential issues;
Effectively manage branch-level spare parts and components, and coordinate with headquarters to ensure proper local spare parts management.