Position Overview
Job Description & Requirements
Outlet Manager Job Scope 1. Operations Management
- Oversee the daily operations of the outlet to ensure smooth, efficient service.
- Monitor opening and closing procedures, cleanliness, and safety standards.
- Ensure all equipment and facilities are properly maintained.
2. Sales and Revenue
- Drive sales and achieve monthly revenue targets.
- Implement promotions, upselling, and marketing initiatives to increase profitability.
- Monitor cost control — including labor, inventory, and wastage management.
3. Customer Service
- Ensure high standards of customer satisfaction and handle complaints promptly.
- Maintain a positive outlet atmosphere and consistent service quality.
4. Staff Management
- Recruit, train, and supervise outlet staff (servers, cashiers, barista...