TEKsystems is seeking outboung agents to join our clients team onsite in West Des Moines! You will support members with health benefits plans in an outbound call setting.
Daily Duties:

+ Answer incoming phone calls from members covered by our client company health benefit plans and identify the type of assistance the customer needs

+ Make outbound calls to members about their claims

+ Investigate requests and problems, with some assistance from others

+ Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems

+ Intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed

+ Assist and educate providers about the client benefit plan, including contracting opportunities with our company on behalf of the client

Skills ...